Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Someone purched a5 minutes ago from Amsterdam, Netherlands
Someone purched a6 minutes ago from Berlin, Germany
Someone purched a7 minutes ago from Rome, Italy
Someone purched a8 minutes ago from New York, USA
Someone purched a9 minutes ago from Moscow, Russian
Someone purched a10 minutes ago from London, Great Britain
Someone purched a11 minutes ago from Amsterdam, Netherlands
Someone purched a12 minutes ago from Berlin, Germany
Someone purched a13 minutes ago from Rome, Italy
Someone purched a14 minutes ago from New York, USA
Someone purched a15 minutes ago from Moscow, Russian
Someone purched a16 minutes ago from London, Great Britain
Someone purched a17 minutes ago from Amsterdam, Netherlands
Someone purched a18 minutes ago from Berlin, Germany
Someone purched a19 minutes ago from Rome, Italy
Someone purched a2 minutes ago from New York, USA
Someone purched a3 minutes ago from Moscow, Russian
Someone purched a4 minutes ago from London, Great Britain
Someone purched a5 minutes ago from Amsterdam, Netherlands
Someone purched a6 minutes ago from Berlin, Germany
Pre-loader